Feature Requests
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Close Ticket Action
Migrated from Canny.
Canny Post ID: 66d06e2fddb28814b551b05e
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/close-ticket-action
Category: New Feature
Original status: complete
Original votes: 1
Original comments: 2
Original author: Royal Tomar
Created at: 2024-08-29T12:48:47.648Z
Original request details:
Usecase - Ability to close chats automatically - who have purchased in the shared team chat for active chats only.
Suggested by eCom Tushar
1 Comment
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REQUEST_SUMMARY_V2 Problem - Usecase - Ability to close chats automatically - who have purchased in the shared team chat for active chats only. Suggested by eCom Tushar Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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