Feature Requests
Open

Multiple DM responses

Migrated from Canny.

Canny Post ID: 66d2201e9825c1c859790466

Canny URL: https://spur.canny.io/admin/board/feature-requests/p/multiple-dm-responses

Category: New Feature

Original status: open

Original votes: 1

Original comments: 1

Original author: Prince Kuriakose

Created at: 2024-08-30T19:40:14.766Z

Original request details:

Add multiple dm responses to send it to customers. The same DM response shoud not go to every customers.

To avoid spamming this would be a great addition.

1 Comment

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firstTeamยทabout 16 hours ago

REQUEST_SUMMARY_V2 Problem - Add multiple dm responses to send it to customers. The same DM response shoud not go to every customers. To avoid spamming this would be a great addition. Expected behavior - Make the requested action possible without manual workaround - Ensure behavior is visible and predictable in product UI - Handle edge cases with clear user-facing errors Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature

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