Feature Requests
Open
Signify Conversations that have been replied to
Migrated from Canny.
Canny Post ID: 66e6fbbe6641e4075858753b
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/signify-conversations-that-have-been-replied-to
Category: Improvement
Original status: open
Original votes: 1
Original comments: 0
Original author: Divyansh Balchandani
Created at: 2024-09-15T15:22:38.887Z
Original request details:
A signifier that a person has been replied to in the list would be great.
Makes it so much easier to know at a glance who you need to get back to.
Intercom does it by replacing the profile picture with the "replied" icon.
1 Comment
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REQUEST_SUMMARY_V2 Problem - A signifier that a person has been replied to in the list would be great. Makes it so much easier to know at a glance who you need to get back to. Intercom does it by replacing the profile picture with the "replied" icon. Expected behavior - Make the requested action possible without manual workaround - Ensure behavior is visible and predictable in product UI - Handle edge cases with clear user-facing errors Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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