Feature Requests
Complete
the option of batch closing or multiselecting chats and closing them
Migrated from Canny.
Canny Post ID: 67e124820eb4dacc3502faa3
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/the-option-of-batch-closing-or-multiselecting-chats-and-closing-them
Category: Improvement
Original status: complete
Original votes: 2
Original comments: 1
Original author: Khizar Arif
Created at: 2025-03-24T09:23:14.137Z
Original request details:
right now you can only close 1 chat a time, this could be changed to allow multiple chats at once.
1 Comment
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REQUEST_SUMMARY_V2 Problem - right now you can only close 1 chat a time, this could be changed to allow multiple chats at once. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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