Feature Requests
Open
Live Chat needs to have the option to automatically popup.
Migrated from Canny.
Canny Post ID: 67e684e39bc32a152de0bb87
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/live-chat-needs-to-have-the-option-to-automatically-popup
Category: Improvement
Original status: open
Original votes: 1
Original comments: 0
Original author: Georgina Smith
Created at: 2025-03-28T11:15:47.036Z
Original request details:
Divyansh's Notes: We can provide customization options like EcomSend Popup, where you can define when it pops up based on various conditions.
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REQUEST_SUMMARY_V2 Problem - Divyansh's Notes: We can provide customization options like EcomSend Popup, where you can define when it pops up based on various conditions. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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