Feature Requests
Open
Ability to export chat data, conversations, and such
Migrated from Canny.
Canny Post ID: 67fe18f35f0ba2fc07086ee5
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-export-chat-data-conversations-and-such
Category: New Feature
Original status: open
Original votes: 2
Original comments: 2
Original author: Khizar Arif
Created at: 2025-04-15T08:29:39.554Z
Original request details:
Some customers need that data for backup purposes and to create knowledge bases, FAQs
1 Comment
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REQUEST_SUMMARY_V2 Problem - Some customers need that data for backup purposes and to create knowledge bases, FAQs Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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