Feature Requests
Open
Reply to previous queries with AI
Migrated from Canny.
Canny Post ID: 6808cd4993851994e0703320
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/reply-to-previous-queries-with-ai
Category: New Feature
Original status: open
Original votes: 1
Original comments: 0
Original author: Rohan Rajpal
Created at: 2025-04-23T11:21:45.035Z
Original request details:
Let's say a customer turns on AI agent, and they have a few pending queries, can we bulk trigger AI for all of them?
And can this be made a feature, like we're handling a few chats, and now we think AI can answer it, can select the relevant chats and just ask AI to answer it
Requested by a customer while pitching AI to them
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REQUEST_SUMMARY_V2 Problem - Let's say a customer turns on AI agent, and they have a few pending queries, can we bulk trigger AI for all of them? And can this be made a feature, like we're handling a few chats, and now we think AI can answer it, can select the relevant chats and just ask AI to answer it Requested by a customer while pitching AI to them Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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