Feature Requests
Open
ability to add/bulk add contacts to an existing tag instead of going in the inbox to do it
Migrated from Canny.
Canny Post ID: 6809f678766cc886af0ccf2b
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-add-bulk-add-contacts-to-an-existing-tag-instead-of-going-in-the-inbo
Category: Improvement
Original status: open
Original votes: 1
Original comments: 0
Original author: Khizar Arif
Created at: 2025-04-24T08:29:44.866Z
Original request details:
(No details provided)
1 Comment
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REQUEST_SUMMARY_V2 Problem - Customer is asking for 'ability to add/bulk add contacts to an existing tag instead of going in the inbox to do it' as a first-class capability in Spur. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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