Feature Requests
Open
Support for Kylas CRM
Migrated from Canny.
Canny Post ID: 68359fe5c7e91af3c36278d0
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/support-for-kylas-crm
Category: New Feature
Original status: open
Original votes: 1
Original comments: 0
Original author: Royal Tomar
Created at: 2025-05-27T11:20:05.927Z
Original request details:
People want to see Spur chats in the UI of Kylas CRM where they can see the chats there itself.
Requested by: Chate Coaching Classes
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REQUEST_SUMMARY_V2 Problem - People want to see Spur chats in the UI of Kylas CRM where they can see the chats there itself. Requested by: Chate Coaching Classes Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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