flyout on live chat that calls people to it

REQUEST_SUMMARY_V2 Problem - live chat should have a proactive nudge to the customer or a small customizable flyout with a couple words said there about a sale etc that basically tells the customer the live chat widget is here to help you, to draw their attention Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement