Feature Requests
Open
Ability to shift the live chat widget upwards or downwards
Migrated from Canny.
Canny Post ID: 687b4eadd97331a21ba77bce
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-shift-the-live-chat-widget-upwards-or-downwards
Category: Improvement
Original status: open
Original votes: 2
Original comments: 0
Original author: Khizar Arif
Created at: 2025-07-19T07:52:13.277Z
Original request details:
Currently, we can only change the position of the widget to bottom left or bottom right.
But multiple users have requested the ability to add vertical padding. Especially on mobile, certain navigation options are overlapped by the widget.
1 Comment
Sign in to comment
REQUEST_SUMMARY_V2 Problem - Currently, we can only change the position of the widget to bottom left or bottom right. But multiple users have requested the ability to add vertical padding. Especially on mobile, certain navigation options are overlapped by the widget. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
Sign in to comment