Feature Requests
Complete
Live Chat widget should show language agnostic ''typing icon'' as ''...''
Migrated from Canny.
Canny Post ID: 689d77c7189811e176230f7a
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/live-chat-widget-should-show-language-agnostic-typing-icon-as
Category: Improvement
Original status: complete
Original votes: 2
Original comments: 2
Original author: Khizar Arif
Created at: 2025-08-14T05:44:39.465Z
Original request details:
Animated dots will work better compared to when a Spanish customer uses it and sees ''Typing...'' written there, they might not understand that.
1 Comment
Sign in to comment
REQUEST_SUMMARY_V2 Problem - Animated dots will work better compared to when a Spanish customer uses it and sees ''Typing...'' written there, they might not understand that. Expected behavior - Allow language selection/configuration in relevant UI and templates - Ensure customer-facing outputs are available in requested language - Keep fallback behavior explicit when translation is unavailable Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
Sign in to comment