Feature Requests
Open
AI should not reply to spam messages and completely ignore them
Migrated from Canny.
Canny Post ID: 68ad91dfa9dccf866844f8ce
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ai-should-not-reply-to-spam-messages-and-completely-ignore-them
Category: New Feature
Original status: open
Original votes: 1
Original comments: 0
Original author: Khizar Arif
Created at: 2025-08-26T10:52:15.132Z
Original request details:
Some customers would like to define certain criteria for what qualifies as ''spam'' to them and choose to have their bot not respond to such queries at all, not even acknowledgment or refusal of service, the bot should just NOT reply.
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REQUEST_SUMMARY_V2 Problem - Some customers would like to define certain criteria for what qualifies as ''spam'' to them and choose to have their bot not respond to such queries at all, not even acknowledgment or refusal of service, the bot should just NOT reply. Expected behavior - Make the requested action possible without manual workaround - Ensure behavior is visible and predictable in product UI - Handle edge cases with clear user-facing errors Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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