Feature Requests
Open
AI chat bots do not rememder previous chat
Migrated from Canny.
Canny Post ID: 68ca970b3b69fb6018be8cec
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ai-chat-bots-do-not-rememder-previous-chat
Category: Improvement
Original status: open
Original votes: 1
Original comments: 0
Original author: Ethnic Plus
Created at: 2025-09-17T11:10:03.610Z
Original request details:
AI chat replies to the customer, but do not remember the previous chat. It always reply to the last msg. Do not remember about the product or order id or tracking details. It keeps asking again and again for details from the customers.
1 Comment
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REQUEST_SUMMARY_V2 Problem - AI chat replies to the customer, but do not remember the previous chat. It always reply to the last msg. Do not remember about the product or order id or tracking details. It keeps asking again and again for details from the customers. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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