Feature Requests
Open
Ability to see how many times an AI action was used, and in which chats?
Migrated from Canny.
Canny Post ID: 68d26a041d36385f95915ac2
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-see-how-many-times-an-ai-action-was-used-and-in-which-chats
Category: Improvement
Original status: open
Original votes: 1
Original comments: 0
Original author: Khizar Arif
Created at: 2025-09-23T09:36:04.216Z
Original request details:
If we could monitor action usage, we could give people more insight on their own business like
High escalation rates might mean your bot needs more training data
Frequent opt-outs could indicate messaging frequency issues
Lots of tracking requests suggests customers want more order status communication
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REQUEST_SUMMARY_V2 Problem - If we could monitor action usage, we could give people more insight on their own business like High escalation rates might mean your bot needs more training data Frequent opt-outs could indicate messaging frequency issues Lots of tracking requests suggests customers want more order status communication Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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