Feature Requests
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ai should check after handing ticket over to human after X amount of time whether human has responded
Migrated from Canny.
Canny Post ID: 692427f7e4574743d2d45d70
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ai-should-check-after-handing-ticket-over-to-human-after-x-amount-of-time-whethe
Category: New Feature
Original status: open
Original votes: 1
Original comments: 0
Original author: Khizar Arif
Created at: 2025-11-24T09:40:07.761Z
Original request details:
then if not responded it should bump it up or make it glow in the chat so as to indicate that this ticket was missed
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REQUEST_SUMMARY_V2 Problem - then if not responded it should bump it up or make it glow in the chat so as to indicate that this ticket was missed Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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