Feature Requests
Open
Private inboxes for customer support agents
Migrated from Canny.
Canny Post ID: 69302e44ebd0afa620859951
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/private-inboxes-for-customer-support-agents
Category: New Feature
Original status: open
Original votes: 1
Original comments: 0
Original author: Royal Tomar
Created at: 2025-12-03T12:34:12.018Z
Original request details:
Users want features for their customer agents to not see chats of other agents
1 Comment
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REQUEST_SUMMARY_V2 Problem - Users want features for their customer agents to not see chats of other agents Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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