Feature Requests
Open
Ability for the AI to send images/GIFs in responses to incoming chats.
Migrated from Canny.
Canny Post ID: 69853ccac06597638f44644a
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-for-the-ai-to-send-images-gifs-in-responses-to-incoming-chats
Category: New Feature
Original status: open
Original votes: 2
Original comments: 0
Original author: Khizar Arif
Created at: 2026-02-06T00:58:50.648Z
Original request details:
Some customers would want a more personable experience for their brand, so if the AI could greet people with images or GIFs of the brand's choice, they would want that.
1 Comment
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REQUEST_SUMMARY_V2 Problem - Some customers would want a more personable experience for their brand, so if the AI could greet people with images or GIFs of the brand's choice, they would want that. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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